We kindly ask you to contact us by email at sandracreativestudio@gmail.com or through the contact form on our website for any complaints, and we will resolve any justified complaints by replacing the disputed product with a new one or by reimbursing the full amount you paid.

The warranty period is 6 months from the day of receiving the product, subject to compliance with the recommended maintenance guidelines.

ONLINE DISPUTE RESOLUTION

In accordance with the European Commission Regulation No. 524/2013 on online dispute resolution, which has been in effect since 9 January 2016, the Online Dispute Resolution Platform (ODR Platform) has been launched. The electronic link to the ODR Platform is: http://ec.europa.eu/odr.