Sandra Creative Studio respects your privacy. We understand that your privacy is important to you and you care about how your information is used. These policies explain when, why and how we collect personal information from people who visit our website, Facebook page, purchase any of our products, or request that we contact them or contact us in any other way. These policies also detail the conditions under which we may disclose such information to others and how we take care of their security. Please read our Privacy Policy in full, but here are the principles that guide our business:

We will never sell your personal information. We will never share your personal information with a third party for the purposes of promoting that third party. We will always take care of the security of your data through strict encryption, respecting all regulations on personal data protection and applying the highest security IT standards. We will never directly send you a promotional message by email without your consent. If you are unsure or have a question about how your data is collected or used, please contact us at sandracreativestudio@gmail.com

You can read our Privacy Policy in full below.

PRIVACY POLICY

Sandra Creative Studio (hereinafter: Data Controller), with its registered office at Vaartstraat 175, 2520 Ranst, Belgium, VAT BE0801379554, is committed to protecting the personal data of users who visit or make purchases via the online store sandraclayway.be.

This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. What personal data we collect

We may collect the following personal data:

  • When placing an order: first and last name, address, email address, phone number, delivery details, and payment details (depending on the payment method).

  • When creating an account: email address, username, password.

  • Via contact form or email: name, email address, and message content.

  • Automatically via cookies: IP address, browser type, device information, access time, and usage data (via Google Analytics, subject to consent).

2. Purpose of processing and legal basis

We process your personal data for the following purposes:

  • Order processing and delivery
    Legal basis: performance of a contract

  • Account creation and management
    Legal basis: your consent

  • Customer support and responding to inquiries
    Legal basis: legitimate interest (providing customer service)

  • Sending newsletters and marketing communications
    Legal basis: your explicit consent

  • Website analytics and improvement (Google Analytics)
    Legal basis: legitimate interest, only after obtaining your consent via the cookie banner

3. Cookies

We use cookies to ensure the proper functioning of the website and to improve user experience.

  • Strictly necessary cookies
    Required for basic website functionality and cannot be disabled.

  • Analytics cookies (Google Analytics)
    Used to analyze traffic and improve the website. These cookies are only activated after your consent.

You can accept or reject non-essential cookies via the cookie banner when visiting the website.

More details are available in the Cookie Policy below.

4. Recipients of personal data

Your data may be shared with third parties only where necessary:

  • Delivery services: BPost, DHL, Overseas, GLS, PostNL

  • Payment providers: PayPal

  • Accounting services: external accounting provider (if applicable)

  • Analytics provider: Google LLC (Google Analytics)

All third parties are bound by contractual obligations, including Data Processing Agreements (DPAs), ensuring confidentiality and GDPR compliance.

5. Data retention and security

We retain personal data only for as long as necessary:

  • Order and accounting data: up to 11 years (legal obligation)

  • Customer accounts: until deletion request or inactivity

  • Marketing data: until consent is withdrawn

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Your rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent at any time

To exercise your rights, contact us at:
sandracreativestudio@gmail.com

You also have the right to lodge a complaint with the Belgian supervisory authority:

7. Newsletter

We send newsletters only to users who have provided explicit consent.
You can unsubscribe at any time via the unsubscribe link in the email or by contacting us directly.

8. International data transfers

Some of our partners (e.g., Google and PayPal) may process data outside the European Economic Area (EEA), including the United States.

These transfers are safeguarded through mechanisms such as:

  • EU Standard Contractual Clauses (SCCs)

  • EU-US Data Privacy Framework

9. Changes to this policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page with a revised date.

Last updated: March 18, 2026

COOKIE POLICY

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help the website function properly and provide insights into usage.

Which cookies do we use?

  • Strictly necessary cookies
    Required for core website functions (e.g., shopping cart, login)

  • Analytics cookies (Google Analytics)
    Used to understand how visitors use the website
    → Only placed after user consent

We do not use cookies for:

  • marketing

  • remarketing

  • personalized advertising

Managing cookies

You can manage or withdraw your consent at any time via:

  • the cookie banner on our website

  • your browser settings

Disabling necessary cookies may affect website functionality.

More information:

  • Google Chrome

  • Mozilla Firefox

  • Microsoft Edge

COMPANY DETAILS

Sandra Ružić
Sandra Creative Studio
Vaartstraat 175
2520 Ranst, Belgium
VAT: BE0801379554

Email: sandracreativestudio@gmail.com
Phone: +32 472 21 23 31

Working hours

Monday – Friday: 08:00 – 15:00
Saturday & Sunday: by appointment

About us

Sandra Creative Studio Vaartstraat 175 2520 Oelegem, Ranst, Belgium

represented by owner Sandra Ruzic